Failure to Attend Appointments
Failure to attend three appointments can lead to you being removed from our practice list.  Please make sure that you cancel any appointments that you cannot attend.

Intimate Examinations/Chaperones
You are entitled to arrange or ask for a chaperone to be present during intimate examinations.  Please ask in advance if you wish the Practice to provide a chaperone.  Remember that personal information will be discussed during your conversation.

Interpreting/Translation
If you need help with interpreting or translation please arrange for a friend or relative to accompany you.

Violent/Abusive Patients
This practice has a zero tolerance policy with regards to violent/abusive patients.  The definition of violence: 'Any incident where a GP or his staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well-being or health.'  If an incident occurs the Practice will telephone the Police and that patient may be removed from the Practice list.

Carers
Please advise reception if you are a carer; we can provide help and advice.

Peterbus
The 'Peterbus' is a regular service from various pick up points in the St Peter's Hospital area.

Confidentiality
All our staff are bound by the same rules of confidentiality as the doctors and nurses.

Patient Advice and Liaison Service (PALS)
PALS provide a free, confidential support service for patients, relatives and carers who need advice or information.  Tel:  01483 846212.

Primary Care Trust
Our Primary Care Trust is Surrey PCT, Cedar Court, Guildford Road, Leatherhead KT22 9RX Tel:  01372 227300.

Data Protection Act
The Practice is computerised and patients' details are held on computer.  We are registered under the Data Protection Act 1984.

Freedom of Information Act
The Freedom of Information Act became law on the 30 November 2000.  Hillview Medical Centre conforms to the requirements of the Act and have produced a publication scheme in accordance with it.  A copy of the Act is available on the Freedom of Information website: www.dataprotection.gov.uk

Personal Health Information
In line with Department of Health Guidelines the Caldicott report and the Data Protection Act we wish to advise you of how we handle information we hold about our patients.  We ask for information so that you can receive proper care and treatment.  We keep this information, together with details of your care, because it may be needed if we see you again. 

We may use some of this information for other reasons; for example to help us protect the health of the public generally and to see that the NHS runs efficiently; to plan for the future; to train staff and account for actions taken.  Sometimes the law requires us to pass on information, to notify a birth, for example.

The NHS Central Register for England and Wales contains basic personal information of all patients who are registered with a General Practitioner.  The register does not contain clinical information.  You have a right to access your health records. 

Everyone working for the NHS has a legal duty to keep information about you confidential.

You may be receiving care from other people as well as the NHS.  So that we can all work together for your benefit, we may need to share some information about you.  We only ever use or pass on information about you if people have a genuine need for it in your and everyone's interest.  Whenever we can we shall remove details that identify you.  The sharing of some types of very sensitive personal information is strictly controlled by law.  Anyone who receives information from us is also under a legal duty to keep it confidential.