Help Us to Help You

Patients should attend their appointments at the arranged time. If this is not possible, they should inform the surgery as soon as possible.

We expect that patients will understand that appointments are for one person only.

Patients are responsible for their own health, and the health of their children, and should co-operate with the practice in endeavouring to keep themselves healthy.

Requests for advice and help for non-urgent matters should be made during surgery hours only.

Home visits should only be requested for patients who are seriously ill or housebound. It is important to bear in mind that most medical problems are dealt with more effectively in the clinical setting of a well-equipped surgery or hospital.

Patients should realise that home visits are made at the doctors' discretion.  In the time it takes to carry out one visit, three or four patients could be seen in surgery.

Requests for visits and advice by night should only be made for true emergencies.

Many problems can be solved by advice alone, therefore patients should not always expect a prescription.

We ask that patients treat the doctors, nurses and staff with courtesy and respect. They are trying to do their best for you.

Practice Charter

Appointments
If you feel you need an urgent appointment we will arrange for you to be seen on the same day and/or discuss your problem with a doctor over the phone.

Delays In Surgery
We will ensure that you are seen by a doctor/nurse within 20 minutes of your allocated appointment time at least 80% of the time. If we cannot do this we will tell you in advance and always offer an explanation/apology/alternative time.

Repeat Prescriptions
We will always have your repeat prescription ready for collection within 48 working hours of your request.

Referrals
We will refer you to a consultant when the GP thinks it is necessary, and, if necessary, refer you for a second opinion if you and the GP agree this is desirable.

Confidentiality/Respect
We guarantee to keep all your details confidential. At all times we will also always respect your privacy, dignity and religious and cultural beliefs.

Complaints
If you have reason to make a complaint we guarantee to make an initial response to this within two working days (unless you wish to remain anonymous).

Seating
We guarantee to provide seating for all patients.